We envision a society in which all Asian Americans and Pacific Islanders age with dignity and well-being

Our Core Values

Teamwork and Collaboration

A commitment to common goals based on open and honest communication while showing concern, support, and encouragement for one another. This includes working together to resolve conflict and lend a hand to whomever or wherever help is needed.


Identifying, fully considering, and appropriately advancing NAPCA’s mission to preserve and promote the dignity, well-being, and quality of life of AAPIs and other diverse populations as they age.


Commitment to building an environment comprised of a variety of different cultures, backgrounds, experiences, perspectives, values, and beliefs. NAPCA celebrates this diversity to foster creativity and innovation, and maximize individual potential.


Supports a culture and environment of enabling individual development and independence through the advancement of skills, authority, opportunity, and motivation.

Commitment to Excellence

Striving for the highest quality in the delivery of our programs, services, and products. This means being accountable for our actions, delivering on commitments, thinking creatively, and improving continuously.

Embracing Employee Culture…

…showcasing that we enjoy working hard and playing hard!

Our History

With over 40 years of working on behalf of AAPI older adults, NAPCA is more committed than ever to promoting their dignity, well-being, and quality of life.

What motivates us? Respect. Honor. Love.

We want to ensure that AAPI elders have the programs and services they need wherever they live in the U.S. That’s why we’re building the capacity of mainstream service providers to be culturally competent and linguistically appropriate. And that’s why we’re adamant that the input of our older adults are taken into account in all decisions that affect them.

There are over 50 AAPI ethnicities that speak over 100 languages. As diverse as we are as AAPIs, the common thread that ties us together is our families. Our parents, and grandparents before them, have instilled the value of family above all things, and that’s what makes our AAPI elders so special.

Over the generations, AAPI families who have immigrated to the U.S. have given us gifts from their host cultures, including language, cuisines, arts, religion, talents, customs, music, and courtesies. As a result, our lives are richer because of the elders who have come before us.

Our Timeline

1976 – Research grant from the Administration on Aging

The grant funded creation of the National Pacific/Asian Elderly Research Project (NP/AERP). The Project, based in Los Angeles, engaged in research to help in the development of new “service delivery models” for AAPI elderly, gathering empirical data in Seattle, Los Angeles and San Francisco.

1979 - NAPCA is started

The Pacific Asian Coalition, a national AAPI advocacy group, sponsored a proposal to the Administration on Aging to create a permanent national resource center as a successor to NP/AERP. The Administration provided funding for a “Pacific/Asian Elderly Resource Center Development Project” in Chicago, New York, Honolulu, and San Francisco to bridge the gap between AAPI elderly and the services to which they were entitled. On November 1, 1979, NAPCA was born.

1989 - NAPCA adds direct training and employment services for AAPI seniors

Nothing did more to boost the visibility and impact of NAPCA than its establishment as a provider of direct training and employment services for AAPI seniors. In July of 1989, NAPCA started to administer Title V of the Older Americans Act, also known as the Senior Community Services Employment Program (SCSEP). NAPCA SCSEP targets limited- and non-English speaking seniors 55 and older, helping them get on-the-job training in nonprofit organizations and government agencies and find permanent jobs.

2004 - NAPCA creates a National Multilingual Helpline

NAPCA created a National Multilingual Helpline where limited-English-speaking seniors can call to get help about Medicare, low-income subsidies, and other federal benefits. The multilingual Helpline is staffed by counselors fluent in Vietnamese, Korean, Mandarin and Cantonese.

2016 – New strategic direction

In November of 2016, the Board of Directors ratified new strategic goals around national leadership, advocacy, expertise, accurate information and data, and strengthening the organization.

2017 - Helpline temporarily discontinued

2019 - CARE Registry launched to address health and medical disparities for AAPI

NAPCA partners with the University of California San Francisco to develop the nation's first AAPI medical research registry.

2020 - Multi-language HELPLINE relaunched to support elders during the pandemic

In response to COVID-19, NAPCA relaunches improved version of its nationwide multilingual Helpline to provide emergency support for AAPI older adults.

Our Achievements

Chronic Disease Self-Management

Implemented the Stanford Chronic Disease Self-Management Program in AAPI older adult communities.

Brain Health Messaging Project
Tested culturally appropriate messages to improve early identification of dementia by engaging adult children and their families.
Preventing Medicare Fraud

Disseminated information about Medicare fraud and assisted AAPI elders in resolving billing errors.

Community Based Capacity Building Initiative
Developed community action plans for the unique social and health service needs of AAPI elders.
Medicare Part D Enrollment Assistance

Assisted AAPI elders with reviewing prescription drug plans and enrolling them in new plans during the Medicare Part D Open Enrollment period.

"Healthy Eating, Healthy Aging" Nutrition Intervention
Promoted heart health through nutrition education in a culturally competent and linguistically appropriate manner among AAPI older adults.
“Ask NAPCA” Columns
Addressed AAPI elders’ benefits eligibility issues in Chinese, Korean, and Vietnamese language newspapers across the United States.
Dual Eligible Video Project
Promoted Medicare savings programs for low-income AAPI elders, focusing on immigrant applicants.

I liked the phone calls because it made me gain interest and keep track of monitoring my blood pressure.

H.L.CCC Participant

I'm thankful for the health educational resources you have provided. I have learned
how to maintain more balanced diets and the amount of sodium to consume. We wish
you can come back with more topics on other health like how to improve cognition and
health prevention etc.

A.T.Healthy Eating, Healthy Aging Participant

I called the Helpline to help me enroll in a Medicare Part D prescription drug plan. After reviewing my current plan and medications, which cost over $7,450 per year, NAPCA staff helped me enroll in a new Part D plan that would cost $1,200 per year, saving me $6,250.

W.K.Multilingual Helpline Caller

This class has taught me a lot about my chronic disease, diabetes, and not being healthy. This class has changed my way of eating and now I eat healthy foods, such as salads and vegetables, and I have reduced cooking in oil. I want to be healthy and not have diabetes. After taking this class, I am more confident and making the right choices.

N.C.CDSMP Participant

Meet Our Team

Meet our team of mission-driven professionals who share a commitment to improve the quality of life of AAPI older adults and their families.

David L. Kim

President and CEO

As a former chairman of NAPCA’s board, David brings years of leadership in corporate, government, and nonprofit industries with companies and organizations such as Anheuser-Busch, the United States Mint, and AARP. David brings a wealth of executive experience to the organization and is dedicated to growing its identity and reach nationally. Prior to joining NAPCA, he served as the President and CEO of The IAMBIC Group, LLC a marketing and public affairs consulting firm based in the Washington, DC area. He also served as Vice President of Multicultural Markets and Engagements at AARP where he developed and managed the first ever integrated marketing strategy that generated an increase in lifetime and multi-year memberships among Asian members that was the highest of all multicultural groups combined.

Allan Jensen

Controller - Seattle

Allan joined NAPCA in September 2020 and brings experience in financial management, analysis, and reporting. Prior to joining NAPCA, his professional experience included working as a consultant through Robert Half International and as an accountant in the automotive industry. Allan has a Bachelor of Arts with a double major in Business and Economics and a minor in Chinese from Calvin University. He graduated with honors and went on to become a Certified Management Accountant (CMA). Having grown up overseas in China in a multiethnic environment, Allan enjoys being part of a diverse community. Outside of work, he enjoys hiking, recreational sports, and playing strategy games.

Heather Chun

Senior Director of Aging & Caregiving - Honolulu

As a geriatric social worker, Heather brings over 15 years of experience in program planning and development, civic engagement, and community building, working across national and regional long-term service and support systems. Prior to NAPCA, Heather worked in Hawaii’s Aging Network where she helped develop systems change initiatives- such as Age Friendly Honolulu, the Hawaii Alzheimer’s Disease Initiative (HADI), and the Hawaii State Plan on Alzheimer’s Disease and Related Dementias (ADRD). Heather serves on HFC’s inaugural Care Advisory Committee, and in her community, is a contracted Assessor with Hawaii’s Veterans Directed Care Program. After work, Heather enjoys exploring Hawai’i and cooking brain healthy foods for her family!

Miriam Suen

Miriam Suen

SCSEP Regional Director I, Los Angeles

Miriam has more than 25 years of non-profit experience serving low-income AAPI individuals, families and mature workers. She believes in an old Chinese saying, “a senior is an asset to a family,” and that mature workers are assets to society. Miriam is an active member of the Asian Pacific Islander Dementia Care Network, and was a member of the Asian Pacific Islander Older Adult Task Force. Miriam also served on the Community Advisory Board of the Chinese American Stroke Prevention/Intervention Research Program of University of California, Los Angeles. (Mandarin/Cantonese/Taishanese)

Jenna Holzberg

Jenna Holzberg

SCSEP Regional Director II, Chicago

With experience in workforce development and program management, Jenna has a passion for empowering seniors to realize their personal and professional goals. Jenna has been providing workforce, training and employment assistance to the senior population for over ten years through the Trade Adjustment Assistance Program and the Senior Community Service Employment Program (SCSEP.) She strongly believes workforce development can change the lives of individuals, families and communities. Recognizing that one of the leading barriers to employment is access to safe and reliable transportation, Jenna is involved in advocacy efforts to improve transportation access and equity. Jenna holds a master’s degree in Applied Anthropology from the University of South Florida. (Spanish)

Rosalind Brooks

SEE Project Director - Washington, DC

Rosalind Brooks joined the Washington DC office of NAPCA as the Project Director for the Senior Environmental Employment (SEE) Program in March 2020. Having previously worked as the Management Analyst and Director of the SEE Program with another non-profit organization, she brings considerable experience to our SEE staff. Originally from Nashville TN, Rosalind lived and worked in Louisville KY and Pittsburgh PA before moving to the Washington DC area in 2000. Her varied career path includes Event Planner, National Association for College Admissions Counseling; Religious Education Coordinator with the U.S. Air Force Chapel at Joint Base Andrews; and Hospice Chaplain. Rosalind has a Bachelor of Science in Management from Fisk University and a Master of Divinity from Wesley Theological Seminary. In her free time, she enjoys exploring museums, reading, and spending time with family and friends.

Naoko Nakamura

SEE Project Director - Seattle

Naoko believes that life as a senior should continue to be exciting, fulfilling, and creative. She is thrilled to work with the team at NAPCA to make that happen!
Born and raised in Osaka Japan, Naoko received B.A. in German Literature from Kwansei Gakuin University. She moved to California in 1989, married, moved to Seattle, and completed a B.S. in Mechanical Engineering at the University of Washington.
She worked as a mechanical engineer, co-owned and ran a small business for 24 years. Since selling the business, she has tutored math, mentored students, taught piano, and volunteered with numerous organizations and projects.

Harris Lee

Harris Lee

SCSEP Project Director - Chicago

With over twenty years of service to APIs and the community at large, Harris began as a care manager for Elderly Services. Harris took the opportunity to transfer to the Workforce Development program, thus beginning a new career trajectory in employment programs. As NAPCA SCSEP Chicago Project Director, Harris provides connections and oversight to seniors seeking job training opportunities. Harris began his career at NAPCA as a Project Coordinator in the Los Angeles office. Harris believes that mature workers are a viable workforce and providing encouragement to help mature workers build their confidence through professional development is something he feels blessed every day to be a part of. Helping seniors grow and thrive in their golden age is Harris’s goal. (Mandarin/Cantonese)

Boram Kim

Communications & PR Associate - Seattle

Boram worked as a global communication professional in East Asia for 17 years. He worked in the fields of broadcast journalism, global brand management, and education. As a Pacific Northwest native who grew up in Tacoma, Boram is passionate about the local community and protecting its elders and diversity.
(Korean, Japanese)

Danee Prassert

Danee Prasert

SCSEP Project Manager - Los Angeles

Danee was born and raised in Los Angeles, California, as part of a small family of refugees who immigrated to the United States for a better life. She grew up with little money, but the schools, libraries, and, eventually, social services from non-profit programs assisted her in feeling fulfilled in many ways. Due to these experiences, Danee realizes that nonprofit organizations are important to the community and has now been working in the nonprofit world for over fifteen years. Danee has a bachelor’s degree in English and a master’s degree in nonprofit management, and volunteers in her community. Danee is grateful to continue her nonprofit career, helping people though her work. (Thai)

Sang Nguyen

SCSEP Project Director - Seattle

Born in Ho Chi Minh City and raised outside of Seattle, WA - Sang comes to NAPCA as an experienced social services professional with over four years of collective service in senior level director and assistant positions in case management, social work, and advocacy. Driven by his passion to help others, he has served geriatric clients in skilled nursing in short and long-term settings. As well as pediatric individuals for in-home therapy treatments for those who suffer from autism and other developmentally delayed challenges. Growing up closely with his family who immigrated from Vietnam to the U.S. in hopes of a better life, Sang realized the importance of giving back to the general population and especially the AAPI community. By discovering NAPCA and SCSEP, it brought forth a new drive and interest in working to improve the quality of life for AAPI individuals who are faced with many challenges and barriers when looking to integrate back into the community. Sang holds a Master of Arts degree in Human Behavior and a Bachelor of Arts degree in Sociology. (Vietnamese)

Ruby Jane Alcantara

Ruby Jane Alcantara

SCSEP Compliance Manager - Seattle

Ruby Jane worked for more than a decade in the Philippines for a microfinance NGO, where she learned many in the neediest communities have great potential to become successful entrepreneurs if they just have access to appropriate tools, and then for a business process outsourcing company, where she learned the internet can connect tech workers in her home country with those abroad to create business and data solutions. She also enjoys volunteering with community development projects, both in Seattle and in the Philippines, to develop local tech entrepreneurial capabilities at the grassroots level. Ruby Jane holds a bachelor’s degree in Computer Science from Palawan State University and is passionate about empowering people. (Tagalog/Bisaya)

Nanako Tatesawa

SCSEP Program Assistant - Chicago

Nanako taught foreign languages to a wide variety of students from pre-K 3-year-olds to businesspersons for over a decade. Two years ago, she decided to go back to graduate school to study social work with interest in serving immigrant and refugee population. For her MSW, Nanako interned at a refugee resettlement agency, assisting refugees with employment-related matters as well as another social services agency serving the AAPI community. Internships have granted her case management and clinical experience, and she has witnessed firsthand how lack of employment or underemployment can affect one’s wellbeing. Nanako strongly believes that the right to work is a human right, and mature workers can enrich the workforce with a wealth of knowledge and experience. Nanako has a master’s in Social Work and another in Spanish. (Spanish/French/Japanese)

Shei-Lina Bundalian

SCSEP Project Coordinator - Los Angeles

Shei-Lina Bundalian joins the Los Angeles NAPCA office with program coordinating experience focused in advocating for various Asian American and Pacific Islander needs. Shei-Lina was born in San Diego, CA and raised in Murrieta, CA. She then relocated to Los Angeles County to obtain a dual bachelor’s degree in Public Health and Asian American Studies at California State University, Northridge. Throughout her journey, Shei-Lina developed a passion for working with communities that are less fortunate and has since strived to be an active agent of change. With her self-proclaimed mission, Shei-Lina’s focus areas include advocating for the unique needs of marginalized peoples ranging from adolescent to elderly. Shei-Lina is appreciative for the opportunity to work with AAPI elders and like-minded individuals who are interested in learning about best ways to address their needs and aspire to create change in their own communities.

An-Thuy Duong

Vietnamese Helpline Counselor - Seattle

An-Thuy grew up in Saigon, Vietnam and came to the Mississippi State University to pursue a PhD program in Instructional Systems and Workforce Development in 2012. With a passion to support seniors, she was a family caregiver for her parents and a volunteer caregiver for seniors in her community from 2015. She helped new immigrants with interpretation, social security, medical insurance, and doctor's visits. Prior to NAPCA, she was a Human Resource Executive at AstraZeneca Pharmaceuticals in Vietnam, Program Coordinator at Troy University, Alabama, and a Before/After-school Teacher at YMCA in Seattle. An-Thuy holds dual Bachelor Degrees in International Business and Linguistics - Literature, as well as Master of Science in Human Resource Management. (Vietnamese)

Deborah Watkins

SCSEP Case Manager - Chicago Suburbs Lake & McHenry Counties

Deborah was born and raised in Evanston, IL in a small diverse community. She serves as a member of the Foster Senior Club of Evanston. Where she has served as the Director for the Annual Senior luncheon for the last 6 years. This is where she gained her passion for working with and serving the senior community. She worked for Community Action Partnership of Lake County as a Senior Client Service Representative, Assisting seniors in processing applications for energy assistance. Her most recently position before joining NACPA was with National Able Network serving as Program Aide for Lake County’s SCSEP Program. This is where she built a strong relationship with the local Non-For-Profits and Government agencies partnering together to enhance the lives of the senior community. Deborah has 10 years of experience both in Corporate and Social Service. Deborah has a passion for working with the senior community promoting their dignity, well-being, and quality of life. She is an enthusiastic, dedicated professional, who understands the need for extra effort.

Support Staff

Angela Kuo Payroll/HR Lead

Carly Watanabe – Manager of Program Operations

Ariel WuAccounts Payable Specialist

Prepedigma “Cora” McDonnell Administrative Assistant (Tagalog, Ilocano)

Lahn Duong Staff Accountant (Vietnamese)

Career Opportunities

In recognition of NAPCA's principles, values, vision, and mission, the Office of Human Resources supports NAPCA's operations in meeting its goals through our most valuable resource - our employees. This is accomplished by developing, implementing, and supporting programs and processes that add value to NAPCA and its employees, leading to improved employee welfare, consistency, professional development, retention, and respect while being committed to NAPCA’s core values: Teamwork/Collaboration, Advocacy, Diversity, Empowerment, and Commitment to Excellence.

NAPCA does not discriminate on the basis of race, color, national origin, sex, age, or disability in its programs or services.

Please Visit Our Careers Page and Apply on Indeed
Case Manager – Chicago

Senior Community Service Employment Program (SCSEP)

National Asian Pacific Center on Aging (NAPCA), a 41-year-old national non-profit that preserves and promotes the dignity, well-being, and quality of life of Asian Americans, Pacific Islanders (AAPI), and diverse communities is seeking an experienced Case Manager for the Senior Community Service Employment Program (SCSEP) in Chicago.  The Case Manager will support the team with administrative and case management duties that assists older adults (55 years of age or better) seeking employment and training assistance.

The ideal candidate must have the flexibility to work remote and manage all communication, paperwork and case management electronically with proficient computer skills. NAPCA seeks candidates with social service experience that are passionate about seeing elders thrive in our communities. Must have bilingual skills in an Asian American or Pacific Islander language.

What is the Senior Community Service Employment Program (SCSEP)?

The Senior Community Service Employment Program (SCSEP) is a federally funded workforce program, from the U.S. Department of Labor, targeting older adults (55 years of age or better) seeking employment and training assistance. The goal of SCSEP is to help program participants gain work experience and overcome barriers by receiving on-the-job training at not-for-profit or government agencies. The dual purpose of the SCSEP program is to provide community service while also improving participants with job skills to enable them to find full or part-time employment.   Go to https://www.napca.org/about/ to learn more.

Key Responsibilities of the Case Manager:

Provide assistance to the SCSEP program staff with the following:

  • Promote the SCSEP program in AAPI and other diverse aging communities to recruit and enroll applicants in the program.  Interpret and explain information such as eligibility requirements and application procedures to applicants and program participants.
  • Interview applicants and participants to verify their eligibility for SCSEP and recertify annual eligibility in accordance with the US DOL and NAPCA guidelines and ensure that paperwork is completed in a timely manner and files are established and maintained.
  • Facilitate orientations and job readiness workshops for program participants.
  • Conduct needs assessments and develop individual employment plans.
  • Review and reconcile payroll submissions, training records, and other administrative requirements.
  • Maintain communication with program participants regarding program policies, procedures and scheduling of appointments.
  • Coordinate supportive services with other organizations for the purpose of counseling, referral, and follow-up, as needed.
  • Train program participants with strategies to develop job skills, workforce knowledge, and appropriate confidence and experience to pursue unsubsidized job opportunities in the local workforce.
  • Maintain a program specific database that tracks participant information, training activities and action items.
  • Work to ensure all SCSEP program goals and objectives are met on a monthly, quarterly, and annual basis.
  • Prepare quarterly progress reports for timely submission.
  • Ensure that the Chicago NAPCA office and SCSEP Department operates in a professional manner and in compliance with the SCSEP and US Department of Labor policies, procedures and related requirements.
  • Other duties as necessary and assigned.

What the Successful Candidates Will Have:

  • Non-profit experience is preferred.
  • Minimum of five years’ experience in social services, preferably with employment and training programs and/or programs focused on older adults. Knowledge of AAPI senior community preferable.
  • Master of Social Work or Licensed Clinical Social Worker is ideal.
  • English proficiency required with bilingual skills in an Asian American or Pacific Islander language strongly preferred.
  • Proficient with Microsoft Office Suite, TEAMS and Sharepoint.
  • Strong written and interpersonal communication skills.
  • Ability to use critical thinking to objectively analyze, assess and evaluate an issue or situation to form a judgment and/or recommendation.
  • Ability to work independently. 
  • Exceptional organizational and time management skills with strong attention to detail and accuracy.
  • Commitment to diversity and sensitive to needs of older populations and people of color.

Excellent Benefit Package that includes: 

  • Health, Dental, Vision Insurance 
  • Paid Time Off 
  • 401(k) with a match 
  • Tuition Reimbursement

If you are looking to be part of a team that is passionate about seeing our elders thrive in our communities, submit your resume and cover letter.

NAPCA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. NAPCA does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.

Helpline Counselor – Seattle

Senior Community Service Employment Program (SCSEP)

National Asian Pacific Center on Aging (NAPCA), a 41 year old national non-profit that has been preserving and promoting the dignity, well-being, and quality of life of Asian American Pacific Islanders (AAPI) and diverse communities is searching for a Helpline Counselor who is fluent in Mandarin and Cantonese, Vietnamese, or Korean.  This position is part-time and will be responsible for receiving and responding to phone calls, voice messages, or emails from community members in need of assistance with finding resources or completing applications for benefits and moreThe ideal candidate must be an excellent communicator and problem solver with a strong desire to help and serve older adults, especially those experiencing language barriers. This position reports to the Community Resource Manager and will be a hybrid of remote and on-site as needed.

Key Responsibilities of the Helpline Counselor:

  • Provide excellent customer service with clear, timely, and professional communications for callers to NAPCA’s Helpline seeking information or assistance with application forms or benefits
  • Ensure resolution or referral for all calls received by utilizing NAPCA resources or by researching information independently through other resources (online, etc.)
  • Database management of calls and requests for assistance received
  • Provide analysis and reporting on calls received and trends in information requested
  • Translate NAPCA materials (social media posts, press releases, flyers, etc.) from English to Cantonese/Mandarin, Korean, or Vietnamese
  • Conduct research for community resources to maintain and update NAPCA’s resource library
  • Stay informed of changes to resources or information commonly requested by callers
  • Collaborate with internal teams to deliver quality in-language information and support to community members served by NAPCA’s various programs
  • Complete NAPCA provided training and/or certifications when required 
  • Other related duties, as assigned

What the Successful Candidates Will Have:

  • Commitment to diversity and sensitivity to the needs of older populations and people of color
  • Must possess both verbal and written fluency in both English and one or more of the following languages: Cantonese and Mandarin, Korean, or Vietnamese.
  • Exemplary communication skills and a commitment to providing quality customer service 
  • Competence with internet search functions and MS Office, especially Outlook, Word, and Excel 
  • Ability to work independently, prioritize competing assignments, and meet deadlines
  • Adherence to confidentiality and handling sensitive information with discretion
  • Consistent and dependable in communicating updates or questions and follow through on tasks to successful completion
  • Proactive in collaborating with team members to share best practices and create process when needed
  • Familiarity with government and social service programs (Medicaid, Medicare, Social Security, etc.)

If you enjoy helping people understand and find information or resources that can transform their lives, we want to hear from you! Please submit your resume and cover letter.

NAPCA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. NAPCA does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.