Multilingual Helpline
NAPCA Community Resource Helpline for Older Adults and Caregivers
—
NAPCA’s Helpline, established in 2004, helps AANHPI older adults with limited English proficiency across the country navigate and access services including Medicare, Medicaid, ACA Marketplace, Social Security, SSI, SNAP, LIHEAP, vaccinations, etc. Since its launch, we have answered 250,000+ calls, assisted with 40,000+ enrollments, and currently handle 15,000+ calls annually, providing support in Mandarin, Cantonese, Korean, Vietnamese, and English.
More than just a language line, the Helpline provides personalized, culturally competent support. Staff guide callers through every step from eligibility screening to application assistance and follow-up.
When Medicare Part D was introduced, we helped 5,000 clients in the first year alone, not just with enrollment, but also with choosing plans that best fit their needs.
From 2022 to 2024, we supported 40+ Benefits Education & Vaccine Outreach Events nationwide, helping 4,000+ attendees receive in-language benefits information and assistance, and facilitating the delivery of 4,500 vaccines to local AANHPI communities.
Our Multilingual Helpline Is Available In 5 Different Languages
—
English
普通话 / Mandarin
廣東話 / Cantonese
Tiếng Việt / Vietnamese
한국어 / Korean
